RETURN POLICY

We've outlined the following to help guide you with the return process. 

Next Day Return Policy:

Parts and accessories cannot be returned or exchanged. NO EXCEPTIONS.

A return request must be submitted to us within 1 days of receipt of the merchandise. Qualifying items must be returned in the original condition and packaging.

We do not accept returns on custom, made orders, special order, or modified products. They are FINAL SALE, NO EXCEPTIONS. Parts and accessories cannot be returned or exchanged. NO EXCEPTIONS. The buyer will be responsible to cover all return shipping costs, unless an item has an error on our part.

Returns are not accepted on any orders processed with a store credit.A refund will be issued to the original method of payment within 5 days of receipt of merchandise, less a manufacturers restocking fee of 15% and the cost of outbound shipping. Please note that refunds will not be issued until we have received the return product. Once a credit is issued to your account (store credit or refund) no further transactions can be processed/applied to the original form of payment.

Requesting A Return:

Please address all return requests via email to info@olanquan.com or by telephone at 866-944-2166. Please be aware that any returns without a Tracking number may be delayed and/or not accepted.

Return Shipping Process:

You may return your brand new, unused item in its original condition and packaging within 1 days of receiving your item. Credits/refunds will not be issued for items damaged or lost in transit therefore, we highly recommend that you insure all return packages and use a carrier that provides a tracking number. Failure to comply will result in a delay in processing and further deductions.

Damage Policy:

Please inspect shipments immediately upon received. In order to process your claim as efficiently as possible, we ask that you send us a photo of any damages/defects to your merchandise immediately with time stamp and date. In the event that a damaged/defective product needs to be returned,  Olanquan Fashion Boutique LLC. must retrieve the original item before processing and shipping out a replacement item. Olanquan Fashion Boutique LLC will not be responsible for expedited shipping of any replacement products. Any request for returns and/or replacements will be issued to the original delivery address.

 

Any returned merchandise received in violation of this policy will be credited at the discretion of Olanquan Fashion Boutique LLC.